Your first duty, step by step
How to use SecurityOnCall
A short guide for approved officers: Go Live, confirm a suitable duty, record attendance and find your work records.
Use the player's caption control for English captions. Watch at your own pace, or read the full transcript below. The video uses fictional information.
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Full transcript
1. Your first duty, step by step
Welcome to SecurityOnCall. This guide shows approved officers how to find a suitable job, manage a confirmed duty, and keep their work records in view. All examples use fictional information.
2. Sign in to your account
Sign in with your registered email and SecurityOnCall password. Your phone may unlock a saved password with Face ID. If sign-in fails, use Forgot password. Never share your password or a verification code.
3. Choose where you want to work
From your officer home, open Go Live. Choose at least one preferred region, then select Go Live to receive offers. Allow location access when you want nearby offers. Keep this page open while you are available.
4. Explore jobs that fit you
The map shows available jobs you qualify for. Automatic job cards match your preferred regions. Each card has twelve idle seconds. Open the job details to pause the timer while you review. If a card passes, you can revisit its map pin while the job remains available.
5. Check the details before applying
Check the site, date, duty hours, offered pay, reporting instructions, and required uniform. The card shows a black polo, white polo, or Uniform provided. Apply only if you can attend. Your request goes to the agency for review; it does not reserve a place.
6. Wait for the agency’s approval
Your request is awaiting agency approval. Job cards pause while you wait. You can withdraw this request to look for another job. The agency reviews your application and chooses whether to approve. After approval, your confirmed duty appears in the app. You can have one active duty at a time. Open My duties to review your assignment.
7. Tell the agency when you leave
From two hours before the shift, On the way becomes available. Select it only when you start travelling. This updates the agency; it does not check you in. If you cannot attend, contact the agency promptly.
8. Reply to the travel reminder
At thirty minutes before the shift, SecurityOnCall prompts you in the app if your travel status is missing. Reply On the way, or I haven't left yet. An unanswered prompt alerts the agency after five minutes. The agency may release your assignment to find a replacement.
9. Record your arrival and departure
At the site, open My duties and check in when your duty's check-in window allows it. Check out when your work ends. SecurityOnCall records the time, and the agency reviews your attendance. Refresh the duty if you need its latest status.
10. Keep your work records in view
Past jobs appear for thirty days. To retrieve older completed jobs, choose Request older job records and select dates within the last twelve months. Review your request. The statement link is emailed to your registered address; sign in and download the PDF within seven days.
11. You choose when to Go Live
To stop new job cards, choose Go Offline. Use Help and support for account access, work records, or corrections. You are ready to get started. Open SecurityOnCall, check your preferred regions, and Go Live when you are available.
Interface examples prepared for SecurityOnCall's October 2026 officer guide. Labels or layouts may change as the app improves. Follow the current status and guidance shown on your duty.